Business Process Management Journal: Volume 17 Issue 1

Assessing the implementation and effectiveness of process management initiatives at technologically consistent firms

Michael H. Small, Mahmoud M. Yasin, Jafar Alavi

A firm may be considered to be technologically consistent if its manufacturing technology is appropriate for its segment of its industry. The purpose of this research is to…

Modular product architecture for productivity enhancement

A.H.M. Shamsuzzoha

The aims of this article are to introduce a modularization framework and a method for the formation of modules.

Business process re‐engineering in healthcare management: a case study

Massimo Bertolini, M. Bevilacqua, F.E. Ciarapica, G. Giacchetta

The purpose of this paper is to carry out the business process re‐engineering (BPR) of a surgical ward in a hospital in order to improve the efficiency of the ward.

SERVQUAL in Malaysian universities: perspectives of international students

Ahmadreza Shekarchizadeh, Amran Rasli, Huam Hon‐Tat

The purpose of this paper is to assess the service quality perceptions and expectations of international postgraduate students studying in selected Malaysian universities.

Customer knowledge management and the strategies of social software

Zuopeng (Justin) Zhang

Social software emerges as an important and effective tool for customer knowledge management (CKM). However, the supporting role of social software in CKM is not well understood…

Advanced planning and scheduling with collaboration processes in agile supply and demand networks

Yohanes Kristianto, Mian M. Ajmal, Petri Helo

The general purpose of the paper is to improve supply chain (SC) responsiveness and agility by developing advanced planning and scheduling (APS) with collaboration process into…

Identification of appropriate responsibilities and positions for business process management success: Seeking a valid and reliable framework

Yvonne Lederer Antonucci, Richard J. Goeke

Identifying appropriate responsibilities and positions needed for successful business process management (BPM) initiatives has become a challenge. Past research efforts have been…

A fuzzy multi‐objective balanced scorecard approach for selecting an optimal electronic business process management best practice (e‐BPMBP)

Faramak Zandi, Madjid Tavana

The rapid intensification of the internet and electronic commerce diffusion has given rise to electronic business process management (e‐BPM) which enhances the overall…

A new company descriptor takes us into a new era

Rebecca Marsh