Business Process Management Journal: Volume 19 Issue 2

Medication errors, handoff processes and information quality: A community hospital case study

Alina M. Chircu, Janis L. Gogan, Scott R. Boss, Ryan Baxter

The purpose of this paper is to examine how clinical handoffs affect clinical information quality (IQ) and medication administration quality.

The supply chain management‐marketing interface in product development: An exploratory study

Margherita Pero, Lucio Lamberti

The purpose of this paper is to explore the marketing‐supply chain management (SCM) interface in new product development (NPD) processes through a contingent approach.

The effects of process‐oriented organizational design on firm performance

Markus Kohlbacher, Hajo A. Reijers

Several organizations choose a process‐oriented organizational design as a source for competitive advantage. The purpose of this paper is to explore empirically the relationship…

Identifying knowledge management problems using a process‐based method (a case study of process 137)

Mina Ranjbarfard, Mohammad Aghdasi, Amir Albadvi, Mohammad Hassanzadeh

The aim of this paper is to develop, test and improve a method that draws upon business process improvement literature and combines it with knowledge management approaches for…

Which cultural values matter to business process management?: Results from a global Delphi study

Theresa Schmiedel, Jan vom Brocke, Jan Recker

Business process management (BPM) requires a holistic perspective that includes managing the culture of an organization to achieve objectives of efficient and effective business…

Eliciting intrinsic knowledge in the business processes of electronic government with UML extensions

Paloma Maria Santos, Marcus de Melo Braga, Aires José Rover

The purpose of this paper is to demonstrate the application of UML extensions on the elicitation of the knowledge that is intrinsic to the business processes of electronic…

Engineering innovative mobile data services: Developing a model for value network analysis and design

Mutaz M. Al‐Debei, Enas Al‐Lozi, Guy Fitzgerald

The aim of this study is to analytically develop a reference model for engineering (i.e. analysis, design, development, evaluation, delivery, maintenance, modification, and…

Successful ERP implementation: an integrative model

Dara Schniederjans, Surya Yadav

The paper aims to present a conceptual model that better defines critical success factors to ERP implementation organized with the technology, organization and environment (TOE…