Business Process Management Journal: Volume 21 Issue 1

An insight on soft TQM practices and their impact on cement manufacturing firm’s performance: Does size of the cement manufacturing firm matter?

Rameshwar Dubey

– The purpose of this paper is to study soft total quality management (TQM) practices and their impact on firm performance (FP).

Detecting potential weaknesses in business processes: An exploration of semantic pattern matching in process models

Philipp Bergener, Patrick Delfmann, Burkhard Weiss, Axel Winkelmann

Automating the task of identifying process weaknesses using process models is promising, as many organizations have to manage a large amount of process models. The purpose of this…

An activity-based costing approach for detecting inefficiencies of healthcare processes

Lorella Cannavacciuolo, Maddalena Illario, Adelaide Ippolito, Cristina Ponsiglione

The purpose of this paper is to set out a methodological framework to investigate how the integration of an activity-based costing (ABC) logic into the pre-existent accounting…

A theoretical framework for requirements engineering and process improvement in small and medium software companies

Edward Kabaale, Geoffrey Mayoka Kituyi

Requirements engineering (RE) and process improvement has been identified as one of the key factors for improving software quality. Despite this, little scholarly work has been…

Proposal for a framework for quality measurement to the SPB – Brazilian Public Software

Angela Maria Alves, Marcelo Pessoa, Clênio F Salviano

– The purpose of this paper is to address the development of a conceptual framework to drive and assess the quality of software production in the digital ecosystem domain.

How does management perceive export success? An empirical study of Moroccan SMEs

Hind El Makrini

The purpose of this paper is to examine the managerial determinants of the export success of Moroccan small and medium enterprises (SMEs) based on resource-based view (RBV) of a…

How high-tech entrepreneurs bricole the evolution of business process management for their activities

Severine LeLoarne, Adnane Maalaoui

The purpose of this paper is to focus on how entrepreneurs anticipate and change their company’s business process management after developing a radical innovation. The paper is…

Data perspectives of workflow schema evolution

Aravindhan Arunagiri, Parthasarathy Ramachandran

Most literature on workflow (WF) adaptation considered the control flow correctness like absence of dead lock, live-lock, etc. during adaptation. The data aspect of WF adaptation…

Hierarchy the sectorial performance indicators for Brazilian franchises

Alvaro Luiz Neuenfeldt Júnior, Julio Cezar Mairesse Siluk, Marlon Soliman, Elpídio Oscar Benitez Nara, Liane Mahlmann Kipper

The purpose of this paper is to study the level of importance existing among the indicators that were previously defined for a Performance Measurement Systems (PMS) and are…

M&A process: a literature review and research agenda

Rosa Caiazza, Tiziana Volpe

The purpose of this paper is to present new insights on cross-border merger and acquisition (M&A) process based on received wisdom in the literature and exploratory field…