Table of contents
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Liziane Silva Menezes, Miguel Afonso Sellitto, Tatiane Pereira Librelato, Miriam Borchardt, Giancarlo Medeiros Pereira– The purpose of this paper is to develop a multiple item scale for measuring perceived quality in e-service provided by a university.
The influence of directive explanations on users’ business process compliance performance
Frank Hadasch, Alexander Maedche, Shirley GregorIn organizations, individual user’s compliance with business processes is important from a regulatory and efficiency point of view. The restriction of users’ choices by…
An empirical investigation of the antecedents of value co-creation in B2B IT services outsourcing
Chebiyyam Murthy, Sidhartha S. Padhi, Narain Gupta, Kanwal KapilThe purpose of this paper is to conduct empirical investigation of value co-creation phenomena in IT services outsourcing. This survey based research enabled to identify…
Business process management: a maturity assessment of Saudi Arabian organizations
Omar AlShathryBusiness Process Management (BPM) has become increasingly common among organizations in different industries. There is very limited research on the application of BPM in the MENA…
Proposed re-conceptualization of IT business value benefits
Sonal Daulatkar, Purnima S. SangleFinancial measures, available aplenty, of returns on investments in information technology (IT) are deemed insufficient in terms of inclusion of intangible benefits. The purpose…
AHP framework to assist lean deployment in Abu Dhabi public healthcare delivery system
Matloub Hussain, Mohsin Malik, Hamda S. Al NeyadiThe purpose of this paper is to introduce lean concept to the field of healthcare management, expands the conceptualization of lean management beyond the manufacturing companies…
Ownership relevance in aspect-oriented business process models
Julio Cesar Sampaio do Prado Leite, Flavia Maria Santoro, Claudia Cappelli, Thais Vasconcelos Batista, Fabiana Jack Nogueira SantosThe purpose of this paper is to propose a representation scheme based on the i* strategic actor model to represent the process owner information and show how to incorporate this…
From local IT needs to global process transformation: Hilti’s customer service program
Jan vom Brocke, Theresa Schmiedel, Alexander Simons, Alexander M. Schmid, Martin Petry, Christoph BaeckThe purpose of this paper is to summarize an information technology (IT) initiative at Hilti Corporation that began with a local IT need and ended with the global transformation…
An exploration on e-retailers’ home delivery – strategic elements and their prioritisation
Chengbo Wang, Zhaofang Mao, James O'Kane, Jun WangThe purpose of this paper is to introduce a research exploring the important strategic elements and their prioritisation for e-retailers’ home delivery logistics process efficacy…
Process improvement for professionalizing non-profit organizations: BPM approach
Carolina Resende Haddad, Diego Hernando Florez Ayala, Mauricio Uriona Maldonado, Fernando Antônio Forcellini, Álvaro Guillermo Rojas LezanaThe purpose of this paper is to present a proposal for process improvement at the Department of Social Responsibility of a Colombian process-based organization, called CAJASAN…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari