Business Process Management Journal: Volume 3 Issue 3

Re‐engineering caused by ISO 9000 certification

Lars Hvam, Anders Paarup Nielsen, Ole‐Christian Bjarnø

Based on a project performed at a medium‐sized producer of medical utensils, reviews some of the problems which the company experienced in connection with the system built up…

A comparison of international quality standards: divergence and agreement

José‐Luis Guerrero‐Cusumano, Willem J. Selen

Summarizes the main points of divergence between the French EAQF, German VDA 6, and USA QS 9000 standards in the automotive sector and evaluates their possible impact on…

The value of creativity in business process re‐engineering

David Paper

Explores the drivers behind successful business process re‐engineering (BPR). Examines Caterpillar Inc, located in Peoria, Illinois, USA, using data collected over a four‐year…

Designing a re‐engineering proof process architecture

Martyn A. Ould

Argues that it can be very difficult for someone coming to an organization, with the job of designing or modelling some or all of its processes, to know how to cut the mass of…

A benchmarking tool for change management

Angela Clarke, Stan Manton

Describes a benchmarking tool to help organizations to be more effective in the way they manage change. The tool, a best practice model for change, links five key success factors…