Table of contents
A BPR case study at Honeywell
David J. Paper, James A. Rodger, Parag C. PendharkarWe embarked on a case study to explore one organization’s experiences with radical change for the purpose of uncovering how they achieved success. The organization we examined was…
Applying a standard performance model to a university setting
Ben Martz, Jack McKenna, Marc SiegallIn 1991, the International Association for Management Education (AACSB) dramatically changed the way “intellectual contributions” (IC) of colleges of business are measured for…
Integrating business processes for global alignment and supply chain management
Rodney McAdam, Daniel McCormackThis paper presents a qualitative study of the integration of supply chain management and business process management activities. It reviews published literature in both fields…
Re‐engineering revisited: a simulation approach
A. Akin AksuIn the last 10‐15 years rapid changes in the world along with globalization have had great effects on almost all countries and enterprises. This is especially the case for…
Rationalizing the customer service process
Hee‐Woong Kim, Young‐Gul KimSatisfying customers is the best method for organizations to gain competitive advantage. To deliver quality services to customers, we need to understand their expectations. Given…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari