Clinical Governance: An International Journal: Volume 14 Issue 3
Table of contents
Complaints procedures in the NHS: are they fair and valid?
Manoj K. George, Renju JosephThe purpose of this paper is to provide an introduction to the complaints procedure in health care in the UK.
Clinical governance in operation – everybody's business: a proposed framework
Rajiv Kumar SinghThe purpose of this paper is to describe a framework for the implementation of clinical governance (CG) within a mental health and addictions service at all functional levels…
Independent feedback on clinical audit performance: a multi‐professional pilot study
Paul Bowie, Pat Quinn, Ailsa PowerThe purpose of this paper is to investigate the acceptability and educational impact of independent feedback on the clinical audit performance of different groups of healthcare…
What were the lessons learned from implementing clinical audit in Latin America?
Kamran Siddiqi, James NewellThis paper seeks to study the process of clinical audit to improve tubercolosis (TB) diagnosis in Cuba, Peru and Bolivia. It aims to present the lessons learned in implementing…
Traffic Lights: A practical risk management system for community early intervention in psychosis teams
Mohammed Ashir, Karl MarloweThe current risk management system for community mental health patients in England is based around the Care Programme Approach (CPA). This system is not responsive to changes in…
ADHD service provision by paediatricians: UK survey
Somnath Banerjee, Geoff KewleyVarious guidelines are available to help effectively manage attention deficit hyperactivity disorder (ADHD) in children. This paper aims to determine the current service provision…
POA, HAC and never events
David BirnbaumThis paper seeks to summarize recent developments announced by the USA's third‐party payers, changing the basis on which they reimburse hospitals for services rendered. Outcome…
Clinical outcome information: the patient patient
Allan D. SpigelmanThis paper aims to present an exemplar of patient enquiry concerning choice of surgeon and progress regarding individual surgeon performance reporting.