The CASE Journal: Volume 12 Issue 1

Editorial

Gina Vega, Rebecca Wilson-Mah

The Empress

Rebecca Wilson-Mah

This case encourages students to consider how they would communicate and support the implementation of a company’s policy for annual performance reviews. Analysis may include…

Making a tough personnel decision at Nova Waterfront Hotel

Mary Kuchta Foster

Laura Green, Director of Event Planning at the Nova Waterfront Hotel in Baltimore, had been through the hiring process many times. She was comfortable with Nova's selection and…

The historic Hawthorne hotel: improving customer service

Jacqueline C. Landau, Lillian Little, Myunghee Mindy Jeon

This case focusses on management and customer service issues at a historic hotel, the Hawthorne, in Salem, Massachusetts. By 1999, when Juli Lederhaus was hired as the new general…

How do you solve a problem like Lucinda?

Rebecca Wilson-Mah

A room attendant in a small hotel with approximately 63 employees undermines her supervisors and disregards authority in deliberate defiance of company policies, rules…

Alltech FEI World Equestrian Games

Simon Medcalfe, Caroliegh Frentzel

This case requires students to analyze the economic impact of a sporting mega-event. Mega-events are defined as infrequent events (maybe spread over several days) that attract a…

Restaurant operations at the Rose Capital Inn: a case study exercise

Venugopal Gopalakrishna-Remani, John James Cater III, Jerry James Massey

This case study exercise highlights the importance of food supplier selection and forecasting to minimize food cost and maximize profit for a hotel restaurant. The importance of…

Stanton Convention Centre

Joe Anderson, Susan K. Williams

Used hypodermic needles were found in Stanton Convention Centre. The Centre’s department heads suggested installing secure needle receptacles. June Patterson, General Manager…