Table of contents
Sally’s Dilemma: Making Tough Choices In Collaborative Visioning
Karl A. Hickerson, David J. O’Connell, Arun K. PillutlaThis case involves an experience in large group visioning, specifically the processes of developing and building consensus around institutional goals and objectives. It takes…
The Death of a Salesman Revisited: Part A and B
Herbert Sherman, Daniel James RowleyDerived from field and telephone interviews, e-mail communications, and secondary sources, this two part case describes how Gerald Mahoney, a shoes salesman in a Foley's…
Customer Service at the Jewish Community Center
Edward Demarais, Sandra Sheckman, Gina VegaDoris, the Executive Director of the JCC, had a Board of Directors that lacked the requisite skills, perspective, behaviors, and willingness to change policies and practices in…
The Frozen Production Line
Anton Massman, Elaine Davis, Janell M. KurtzWorkforce diversity is a reality and offers many benefits to business. Nevertheless, managing diversity poses numerous challenges. This case involves religious diversity, focusing…
Dow Chemical and Agent Orange in Vietnami
Cedric DawkinsThis case examines the ethical issues raised when businesses contract for the military during time of war. Dow Chemical Company was a military contractor during the Vietnam War…
