Asian Journal on Quality: Volume 12 Issue 1
Table of contents
Analyzing the interaction of factors for success of total quality management in SMEs
Rajesh Kr SinghAfter globalization of markets, product quality and satisfaction of customers have become essential for sustainable growth of small to medium‐sized enterprises (SMEs). The purpose…
Evaluation of customer satisfaction in R&D organization: a conceptual framework
Tapas Sarkar, Asit Kr. BatabyalThe paper aims to develop an evaluation model of the customer satisfaction index (CSI) in an R&D organization. A conceptual framework on customer satisfaction with a probabilistic…
Bayes test plan for steady state availability of parallel system
Maroof A. Khan, H.M. IslamThe purpose of this paper is to analyze the Bayes acceptance plan of the parallel system for pre‐specified consumer's and producer's specifications regarding the system…
The role of Islamic culture in service quality research
Gita Gayatri, Margee Hume, Gillian Sullivan MortThe purpose of this paper is to explore service quality (SQ) from the perspective of the Muslim consumer. There is growing evidence that culture influences buying habits and…
Information theoretic approach for constructing a super data envelopment analysis
Amjad D. Al‐Nasser, Abdel Rahim Y. Al‐AtrashThe purpose of this paper is to provide a robust statistical procedure for evaluating and measuring the relative efficiency of multiple decision‐making units. This robust approach…
Robust parameter design of dynamic multi‐response system: a new integrated method
Jianjun Wang, Yizhong Ma, Guojin SuThe purpose of this paper is to propose a new method of robust parameter design for dynamic multi‐response system. The objectives are to resolve the correlations among multiple…
The effect of income smoothing on the informativeness of stock price: Evidence from the Tehran Stock Exchange
Mahdi Salehi, Nazanin Bashiri ManeshThe purpose of this paper is to investigate whether income smoothing does indeed improve the informativeness of stock prices about firms' future earnings and cash flows. Also an…
Quality management and quality care
Meena ChavanThe purpose of this paper is to examine an operational process through the use of a clinical practice improvement method to implement clinical pathways in the Amber Hospital's…
The quality impact of governance change on board decision making
Soo Wook KimThe purpose of this paper is to investigate how a regulation has influenced board structures, board processes, and board decision making and specifically, to explore the…
Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS
Harjeev K. Khanna, D.D. Sharma, S.C. LaroiyaThe purpose of this paper is to review critical success factors (CSFs) of total quality management (TQM), and to rank these in the Indian manufacturing industry.