Asian Journal on Quality: Volume 4 Issue 1
Table of contents
East Meets West: A Critical Analysis on The Evolution, Growth and Transfer of QFD from Japan to The West
Mohamed Zairi, David GinnThis paper describes the origins, evolution of Quality Function Deployment and its transfer to the West. Following a comprehensive review of the literature and how QFD has been…
A Quality Strategy and Self‐Assessment Method for Organizational Excellence
Jens J. Dahlgaard, Su Mi DahlgaardBased on a combination of theories, experiences and cases a sustainable change strategy and self‐assessment method with a focus on the human dimension in TQM are suggested and…
Data Technology and Knowledge‐based Six Sigma
Sung H. ParkA new term Data Technology (DT) is defined, and its roles in modern technology are explained. Next, knowledge‐based Six Sigma (KBSS) is proposed, and how the methodologies how it…
Statistical Diagnosis (SPD) for Control of SARS Epidemic Situation of Beijing
Gongxu Zhang, Jing SunUnder the strong leadership of Chinese Government to the anti‐SARS struggle, the situation has been successfully controlled. Since May 1 of 2003, the Ministry of Health of China…
Extending Quality Concepts to Cope with The Needs of a Global World
Tito ContiThe concept of quality is revisited to evidence its applicability beyond the product and economic transaction level, to cover every kind of human and social relation. A very…
Continuous Improvement and Its Roots in Pragmatic Philosophy
Bo Bergman, Christina MauléonContinuous Improvement is a central concept in the quality movement. In almost all descriptions of quality initiatives Continuous Improvement is central. Even in ISO 9000:2000…
The European Excellence Model – an “Excellent” Model for Management Control?
Su Mi Park DahlgaardIn this paper some of the main management control theories are reviewed and six dominating paradigms are identified. The identified management control paradigms are compared and…
Exploration and Development of SERVQUAL
Yong‐Pil Kim, Kye‐Wan Kim, Deok‐Gyun YunThe gap‐based SERVQUAL model is a popular service quality determinant due to its superior diagnostic capacity over alternative explanatory frameworks. However, some researchers…
A TQM case of Centralized Sequential Decision‐making Problem
Cheng‐Chang Chang, Yun‐Feng ChuThis paper considers that a public department under specialized TQM manpower constraints have to implement multiple total quality management (TQM) policies to promote its service…
Detection and Control of Variation Source for a Production Unit
Jichao Xu, Hasan AkpolatVariation is the archenemy of quality. To reduce or control the variation in a complex production unit, firstly we need to identify the location of the root cause of the…
A Case Study of ERP Implementation for PCB Manufacturer
Chan‐Hsing Lo, Yu‐Hsin Lin, Chih‐Hung Tsai, Rong‐Kwei LiThis study researched an enterprise resources planning (ERP) implementation project at a printed circuit board (PCB) manufacturer. In depth research was achieved by participating…
Determinants of Green Practices in the Petrochemical Sector: An Empirical Study
Kit‐Fai Pun, M.J. LauThis paper discusses the determinants of green practices and incorporates some empirical findings from a recent study in the petrochemical sector in the Republic of Trinidad and…
An Improvement on Target Costing Technique
Hsin‐Hung WuThe target costing technique, mathematically discussed by Sauers, only uses the Cp index along with Taguchi loss function and X‐R control charts to setup goal control limits. The…
Study on the Embedded SPC System Based on LAN
Yin Jianjun, Yu Zhonghua, Wu ZhaotongStatistical Process Control (SPC) is recognized as one of the most important tool of quality control (QC), an is one research focus in order to implement SPC quickly and…
Parts supply management system for automobile parts manufacturing companies
Gil‐Sang Jang, Jung‐Sang ChoiThis paper proposes an efficient and effective BOM management scheme for small and medium manufacturing (SME) companies that produce automobile parts. Automobile part’s…