Tourism Review: Volume 58 Issue 2

Destination “Deutsche Nationalparke” als touristische marke

T. Hannemann, H. Job

National parks are trademarks for unspoilt landscape and authentic nature experience, a quality which is one of the most important competition factors in tourism and which does…

E‐mail customer service in the Tunisian hotel industry

Thouraya Gherissi‐Labben, Roland Schegg, Jamie Murphy

This research replicates and extends Frey et al. (2003), using a typical e‐mail query to investigate e‐mail customer service by 260 Tunisian hotels. Based on the hotel responses…

Passenger air transport tendencies for the next years

Mario Carlos Beni

Thist contribution focuses on a discussion on air transport tendencies for the years to come. It is based on results and discussion of the AI EST conference on Air transport, held…

There's nothing really new under the sun!

Philippe Callot

The success of the low‐cost airlines is for many a real surprise. Regarding two previous models developed by Michael Porter (3 basics strategies and value chain), we will attempt…

Managing the Quality of Sports Tourism Products and Services — Guidelines for Croatia

Ivanka Avelini Holjevac

The paper is focused on the sports tourism offer giving the example of Croatia. Emphasis is placed on the quality of the sports tourism offer — that considered being the key of…

Hotel Development of Cultural Tourism Elements

Craig A. Peterson, Claire McCarthy

One of the major attractions of travel has always been exposure to the various components that make up another culture. Traditions, customs, religion, ceremonies, rituals, the…

Call for papers — ENTER 2004

January 26th — 28th 2004 — Cairo, Egypt ENTER2004@Cairo celebrates the 11th anniversary of the ENTER conference and an established history of innovation in thinking in Information…