Tourism Review: Volume 65 Issue 3

Determinants of all‐inclusive travel expenditure

Wineaster Anderson

This paper aims to examine the determinants of the expenditure for the all‐inclusive (AI) package tourists.

The influence of corporate image, relationship marketing, and trust on purchase intention: the moderating effects of word‐of‐mouth

Long‐Yi Lin, Ching‐Yuh Lu

The main purpose of this study is to investigate the influence of corporate image and relationship marketing on trust, the impact of trust on consumer purchase intention, and the…

Loyalty programmes as a tourism service sales channel: a Spanish multi‐sponsor programme case study

José Manuel Ponzoa Casado, Pedro Reinares Lara

The relevance of this study lies in the search for alternative sales channels, not originally intended for this end, at a time of general crisis within the tourism sector. In…

A meta‐analysis of hotel performance. Continental or worldwide style?

Ruggero Sainaghi

The purpose of this paper is to look at the focal points of “research styles” which emerge from segmenting previous studies above all on the (continental) geographic basis of the…

Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey

Ugur Yavas, Osman M. Karatepe, Emin Babakus

The purpose of this paper is to examine the relative efficacies of a set of organizational support mechanisms and personality traits in predicting frontline employees' service…

Editorial

Thomas Bieger, Christian Laesser