Tourism Review: Volume 74 Issue 1

Guest editorial

Chulmo Koo, Luiz Mendes-Filho, Dimitrios Buhalis

Tourism information technology research trends: 1990-2016

Yulan Yuan, Yuen-Hsien Tseng, Chaang-Iuan Ho

The advancement of data analysis tools makes analyzing a huge amount of literature possible. This paper aims to identify tourism information technology research trends with the…

Tourists’ shifting perceptions of UNESCO heritage sites: lessons from Jeju Island-South Korea

Kun Kim, Ounjoung Park, Jacob Barr, Haejung Yun

The purpose of this research is to analyze the shifting perceptions of international tourists to Jeju Island and provide practical lessons to the tourism industry. Specifically…

Gamified mobile experiences: smart technologies for tourism destinations

Ander Garcia, Maria Teresa Linaza, Aitor Gutierrez, Endika Garcia

The purpose of this paper is twofold: to present gamified mobile experiences as valid tools for DMOs to enrich the experience of tourists, and to present the benefits provided to…

Smart hospitality: Taiwan hotel stakeholder perspectives

Rosanna Leung

The term smartness has been discussed in the academia for many years; prior research has listed numerous advantages and encouraged business entities to implement smart…

Smart destinations and tech-savvy millennial tourists: hype versus reality

Francisco Femenia-Serra, José F. Perles-Ribes, Josep A. Ivars-Baidal

This paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by…

Mobile technologies and applications towards smart tourism – state of the art

Jelena Dorcic, Jelena Komsic, Suzana Markovic

The popularity of mobile technologies and applications is constantly growing and undoubtedly changing consumers’ and providers’ behavior. The purpose of this study is to provide a…

Data-focused managerial challenges within the hotel sector

Markus Lamest, Mairead Brady

The purpose of this paper is to explore the managerial decision-making challenges of the use of data from online and offline customer data flooding into firms and managed through…

The emerging smart event experience: an interpretative phenomenological analysis

John Richard Thomas Bustard, Peter Bolan, Adrian Devine, Karise Hutchinson

The use of “special events” as an attractor for destinations in the smart tourism paradigm has been suggested as one element of an effective destination strategy. This study aims…