Tourism Review: Volume 76 Issue 6

Incentives and motivations of Chinese destination management organization officers

Jiangchi Zhang, Chaowu Xie, Alastair M. Morrison, Qinqin Yang

This research divided expectations into three timeframes based on expectancy theory – short-, medium- and long-term. The incentive-motivation structures of government tourism…

Internal marketing, employee satisfaction and cultural congruence of Gulf airlines

Qian Chen, Rong Huang, Ka Ying Pak, Bing Hou

Little empirical research has examined the role of culture on the internal marketing-employee satisfaction (ES) relationship, and even fewer studies focus on this subject in the…

How career expectations influence advancement: evidence from women in the hospitality industry

Ting Liu, Jie Gao, Mingfang Zhu, Yajun Qiu

This study aims to examine the role of women’s career expectations (CEs) in changes in their career advancement (CA) and to determine whether these changes were because of…

Work engagement or job burnout? Psychological ownership amongst the employees of international tourist hotels

You-De Dai, Wen-Long Zhuang, Sung-Cheng Lu, Tzung-Cheng Huan

The purpose of this study is to explore the impact of psychological ownership on work engagement and job burnout within international tourist hotel employees, and simultaneously…

Tourism service providers’ physical attractiveness and customers’ service quality evaluation: is warmth or competence more important?

Yaoqi Li, Biqiang Liu, Ping Chen, Tzung-Cheng Huan

This paper aims to introduce the psychological variable of “social distance” and use SEM to analyze the relationship between tourism service providers’ physical attractiveness…

Skill-enhancing human resource practices and firm performance: the mediating role of innovativeness

Joan-Lluís Capelleras, Shpresim Domi, Giovanni Belletti

The purpose of this study is to investigate the interplay of skill-enhancing human resources (HR) practices, innovativeness and firm performance.