Tourism Review: Volume 78 Issue 1

Customer responses to airline companies' service failure and recovery strategies: the moderating role of service failure habit

Ahmed Mohamed Elbaz, Mohammad Soliman, Alamir Al-Alawi, Bassam Samir Al-Romeedy, Moustafa Mekawy

The purpose of this study is to investigate the perceived severity of service failure (PSSF) and service recovery strategies (SRSs) as antecedents of customer forgiveness (CF)…

Holiday travel intention in a crisis scenario: a comparative analysis of Spain's main source markets

Teresa Villacé-Molinero, Juan José Fernández-Muñoz, Ana Isabel Muñoz-Mazón, M. Dolores Flecha-Barrio, Laura Fuentes-Moraleda

This study proposes an extension of the theory of planned behaviour (TPB) model to understand international travellers' intentions to visit Spain. This study aims to compare…

Repeat tourists’ perceived unfavorable changes and their effects on destination loyalty

Yaou Hu, Songjun Xu

Repeat tourists are invaluable to tourist destinations. However, their perceptions and reactions toward unfavorable destination changes remain underexplored. This paper aims to…

Do young women travellers really consider the risk of sexual harassment during night travel? Evening travel vs midnight travel

Xin Wang, Ivan Ka Wai Lai, Kun Wang

This study aims to examine the influence of benefits and risks for young women travellers on their intention to visit other night tourism destinations. It also compares any path…

How B&B experience affects customer value cocreation under the social servicescape: an emotional psychological perspective

Mei-Yu Wang, Yong-Quan Li, Wen-Qi Ruan, Shu-Ning Zhang

This study aims to analyze how bed and breakfast (B&B) experience influences customer value cocreation (CVCC) through emotional psychological factors under the social servicescape…

All-inclusive holiday packages, tourist consumption and spending patterns at tourism destinations

Claudia Cozzio, Oksana Tokarchuk, Oswin Maurer

The purpose of this study is to investigate tourist in-destination consumption patterns in the context of bundled holiday packages in different resort categories to identify…

Adult children traveling with parents: exploring travel conflict and parents’ subjective well-being

Jiajing Hu, Chuchu Ou, Mengying Zhang, Xingping Cao

Drawing on solidarity-conflict model, expectancy disconfirmation theory and bottom-up spillover theory, this study aims to explore how intergenerational conflict is linked to…

The influence of immersion on tourists’ satisfaction via perceived attractiveness and happiness

Fangxuan (Sam) Li, Yuanyuan Shang, Qianqian Su

The purpose of this study is to propose and test a model that is composed of immersion, perceived attractiveness, happiness, satisfaction and behavioral intention in light of the…

The effect of innovation on tourists’ revisit intention toward tourism destinations

Jiaying Lyu, Yao Li, Zhenxing Mao, Huan Huang

Drawing on Schumpeter’s theory of innovation and stereotype content model, this study aims to arrive at an integrated model that relates destination innovation type, destination…

Slow tourism: the relationship between tourists’ slow food experiences and their quality of life

Ting-Yen (Tim) Huang, Joseph S. Chen, William D. Ramos

This study aims to define the concept of slow tourism, describe tourists’ slow food experiences and examine the relationship between the tourists’ slow food experience and their…

Bridging tea with tourism: empirical evidence from India and Sri Lanka

Sunil Tiwari, Patita Paban Mohanty, Imali N. Fernando, Ibrahim Cifci, Mahendra Babu Kuruva

This paper aims to investigate the specific tea tourism (TT) determinants. This paper uses the Porter’s Diamond model to critically examine how India and Sri Lanka gained a…

Health tourism in China: a 40-year bibliometric analysis

Lina Zhong, Sunny Sun, Rob Law, Xiaonan Li, Baolin Deng

The purpose of this study is to systematically analyze the evolution of health tourism development, identify relevant themes and segments of health tourism research and offer…

Hotel demand forecasting: a comprehensive literature review

Liyao Huang, Weimin Zheng

This study aims to provide a comprehensive review of hotel demand forecasting to identify its key fundamentals and evolution and future research directions and trends to advance…

Green hotel selection: the effects of social learning and eco-labels

Rojan Baniya, Yuting An, Brijesh Thapa

Sustainable consumption is a crucial route to sustainable tourism. Hence, the purpose of this study is to investigate the individual and combined effect of social learning and…

Sea ferry travel: the tourists’ liminal experience on the ferry

Senyao Sang, Lingjun Huang

This study aims to explore the tourist’s liminal experience on a ferry and form a conceptual framework of liminal experience in the mobile liminal setting from the perspective of…

Art and tourism – a systematic review of the literature

Nataša Slak Valek, Paolo Mura

The purpose of this study is to present a review of published academic work on art and tourism. A distinction between papers researching tourism and mentioning art just as one of…