Tourism Review: Volume 78 Issue 6

Tourism research progress: comparing tourism literature reviews published in English WOS and Chinese CNKI language journals

Tao Hu, Yihong Chen, Huimin Chen, Yangyan Zhang

This study aims to expand tourism knowledge by analysing literature review articles published in English Web of Science (WOS) and Chinese China National Knowledge Infrastructure…

Impact of reputation on hospitality profitability: impact of service failure online exposure on revenue performance – evidence from the hotel industry in China

Zhisheng Wang, Xiang Lin, Huiying Li

Using a video revealing unhygienic practices in Chinese five-star hotels as the case study, this study aims to understand the impact of service failure online exposure on hotel…

Employees’ proactive customer service performance in hospitality: impacts of customer mistreatment and team performance pressure

Jing Jiang, Yuan Yuan, Yanan Dong, Huijuan Dong

This study aims to examine the joint impact of customer mistreatment (external stressor) and team performance pressure (internal stressor) on employees’ proactive customer service…

Airline brand image, passenger perceived value and loyalty towards full-service and low-cost carriers

Yan-Kai Fu

This study aims to examine the mediating and moderating processes that link airline brand image to passenger loyalty through perceived value.

Airline communication message strategies during crisis

Seongseop (Sam) Kim, Jungkeun Kim, Youngjoon Choi

This study aims to assess how airline companies can frame their message strategies given the effects of the COVID-19 pandemic.

Tourism and natural disaster management: a systematic narrative review

Yachen Zhang, Brent Moyle, Karine Dupré, Gui Lohmann, Cheryl Desha, Iain MacKenzie

This study aims to track and integrate past research concerning how tourism might improve natural disaster management, detect thematic research areas and develop an agenda for…

Managing crisis in the cruise industry: using internal communications to foster workforce resilience

Liz Sharples, Judith Fletcher-Brown, Marta Nieto-García, Kokho Sit, Giampaolo Viglia

This paper aims to investigates the use of internal communications to foster workforce resilience in the cruise industry during a crisis. Drawing on the regulatory focus theory…