Journal of Enterprise Information Management: Volume 33 Issue 1

Interaction between task characteristics and technology affordances: Task-technology fit and enterprise social media usage

Jindi Fu, Rong-An Shang, Anand Jeyaraj, Yuan Sun, Feng Hu

Enterprise social media (ESM) usage has gained considerable momentum within organizations. The purpose of this paper is to seek a better understanding of ESM usage based on the…

A comprehensive framework for Internet of Things development: A grounded theory study of requirements

Kimia Ghaffari, Mohammad Lagzian, Mostafa Kazemi, Gholamreza Malekzadeh

Despite the availability of prior studies on the Internet of Things (IoT) development, they have largely focused on challenges associated with evolving IoT. Hence, identifying…

A new approach of social media analytics to predict service quality: evidence from the airline industry

Xin Tian, Wu He, Chuanyi Tang, Ling Li, Hangjun Xu, David Selover

Research on how to use social media data to measure and evaluate service quality is still limited. To fill the research gap in the literature, the purpose of this paper is to open…

What drives customer satisfaction and word of mouth in mobile commerce services? A UTAUT2-based analytical approach

Zoran Kalinić, Veljko Marinković, Aleksandar Djordjevic, Francisco Liebana-Cabanillas

The purpose of this paper, which is based on the UTAUT2 model, is to develop and evaluate a predictive model of customer satisfaction related to mobile commerce (m-commerce) and…

Organizational culture and information systems strategic alignment: Exploring the influence through an empirical study from Tunisia

Nesrine Chtourou Ben Amar, Randa Ben Romdhane

Information systems (IS) strategic alignment is a significant chief information officers (CIO) and top management issue because of its impact on a firm’s performance and…

Trust and reciprocity effect on electronic word-of-mouth in online review communities

Rebwar Kamal Gharib, Alexeis Garcia-Perez, Sally Dibb, Zilia Iskoujina

Social media developments in the last decade have led to the emergence of a new form of word of mouth (WOM) in the digital environment. Electronic word-of-mouth (eWOM) is…

A cross-cultural analysis of perceived product quality, perceived risk and purchase intention in e-commerce platforms

Elena Rosillo-Díaz, Francisco Javier Blanco-Encomienda, Esmeralda Crespo-Almendros

While there have always been cultural differences between countries and between individuals, the virtualisation of markets is rendering the impact of these differences even more…

Thematic mapping of cloud computing based on a systematic review: a tertiary study

Vahid Delavari, Elahi Shaban, Marijn Janssen, Alireza Hassanzadeh

A large number of systematic reviews (SRs) studies have been performed in the cloud computing field, demonstrating miscellaneous outcomes and utilizing different approaches…

From hindrance to challenge: How employees understand and respond to information security policies

Ying Li, Ting Pan, Nan (Andy) Zhang

This paper is to investigate how employees respond to information security policies (ISPs) when they view the policies as a challenge rather than a hindrance to work…

Product-level profitability: Current challenges and preconditions for data-driven, fact-based product portfolio management

Hannu Hannila, Joni Koskinen, Janne Harkonen, Harri Haapasalo

The purpose of this paper is to analyse current challenges and to articulate the preconditions for data-driven, fact-based product portfolio management (PPM) based on commercial…

Promoting digitally enabled growth in SMEs: a framework proposal

Klaus North, Nekane Aramburu, Oswaldo Jose Lorenzo

The purpose of this paper is to provide guidance to SMEs to sense and seize digitally enabled growth opportunities as well as start a project-based learning process to transform…