International Journal of Productivity and Performance Management: Volume 54 Issue 1

Multi‐factor productivity measurement model for service organisation

To discuss the concept of productivity in the service sector and to present a multifactor productivity measurement model for a service organisation.

Influence of experience and collaboration on effectiveness of quality management practices: The case of Indian manufacturing

To examine the impact of experience in terms of time period on TQM's effectiveness in improving performance of Indian manufacturing companies. To establish the impact of TPM…

Demystifying productivity and performance

Examines the ways in which the concepts of “productivity” and “performance” are dealt with in the literature, demonstrating that terms used within these fields are often vaguely…

Business analytics: getting behind the numbers

To identify, discuss and provide a solution for a common problem in the mathematical analyses in business analyses, namely, paralysis by analysis.

Remove and recycle

Of special interest

Soft targets

Give voice

Paradigm shifts (1)

See and comply

Non-paradigm shifts

Web portals growing once again

Sourcing software

British workers “prefer to dress up rather than dress down”

Diary of events

Plan before doing

You get what you pay for!

Editorial

Crystal clear

Foresight

Quality index

Paradigm shifts (2)

Emerald structured abstracts have arrived!

Net savings

Simplified purchasing