International Journal of Productivity and Performance Management: Volume 57 Issue 4
Table of contents
Unlocking the black box: line managers and HRM‐Performance in a call centre context
Brian Harney, Claire JordanThe purpose of this paper is to show the way to unlock the black box of HRM and performance linkages by exploring one of the key variables that mediates the link, namely whether…
Enhancing productivity in manual electronics assembly and inspection through illumination design
Rolando Quintana, Mark T. Leung, An‐Sing ChenThe purpose of this paper is to identify, study and quantify the effects of lighting on yield and productivity in manual electronics assembly (MEA) and inspection as a limiting…
Muddled, massaging, manœuvring or manipulated?: A typology of organisational gaming
Zoe RadnorThis conceptual paper seeks to consider the impact of performance measurement and reporting based around performance indicators and targets within the public sector and to…
Comparing the performance of national public sectors: conceptual problems
Steven Van de WalleA number of studies and indicators have ranked European countries in terms of the performance of their public sectors. This paper aims to demonstrate that there are important…
Some alternative approaches to performance management for councils
Tim WalkerArising from a study exploring whether best value and performance management had caused change within councils' waste services, this study, having found alternative approaches to…
ISSN:
1741-0401Renamed from:
Work StudyOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Luisa Huatuco
- Dr Nicky Shaw