International Journal of Productivity and Performance Management: Volume 57 Issue 8
Subject:
Table of contents
Successful ISO 9000 implementation in Taiwan: How can we achieve it, and what does it mean?
Ching‐I Lin, Woan‐Yuh JangThis study aims to examine empirically how business in Taiwan has successfully implemented and benefited from ISO 9000.
2096
The impact of process mapping on transparency
Leidy Klotz, Michael Horman, Henry H. Bi, John BechtelProcess mapping is used to articulate the activities and procedures of business entities in a graphical way as pictorial images readily convey considerable information. The…
5813
Kaizen events and organizational performance: a field study
Toni L. Doolen, Eileen M. Van Aken, Jennifer A. Farris, June M. Worley, Jeremy HuweThe purpose of this paper is to describe the application of an assessment methodology to empirically measure and evaluate the impact of kaizen events on organizational…
6443
Using Six Sigma DMAIC to improve credit initiation process in a financial services operation
Sameer Kumar, Anthony D. Wolfe, Katherine A. WolfeThe credit initiation process for mid‐level corporate credit card customers involves dependencies on multiple people across divisions considered as a critical function for a US…
3779
436
ISSN:
1741-0401Renamed from:
Work StudyOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Luisa Huatuco
- Dr Nicky Shaw