International Journal of Productivity and Performance Management: Volume 59 Issue 6

A case study of impact measurement in a third sector umbrella organisation

A. Dawson

This paper aims to explore a current measurement system within a team of a national third sector umbrella organisation and to recommend a new set of ongoing changes to be…

Balanced scorecard implementation in German non‐profit organisations

Dorothea Greiling

The purpose of this paper is to report on the results of an explorative empirical study among German non‐profit organisations with respect to the implementation of the balanced…

Marketing and performance evaluations in non‐profit services: “Missed” targeting in communicating stakeholders' expectations

Rita S. Mano

The paper aims to examine how not communicating stakeholders' expectations through marketing results in mis‐targeting. It also aims to suggest that, when non‐profit managers do…

The use and efficacy of anecdotal performance reporting in the third sector

Richard Greatbanks, Graham Elkin, Graham Manville

This research paper seeks to examine the important issues of performance measurement and reporting in a third sector community organisation. It aims to highlight the dysfunctional…

Embedding outcomes recording in Barnardo's performance management approach

Jessica McEwen, Mark Shoesmith, Richard Allen

The purpose of this paper is to describe how Barnardo's, a large children's charity, has developed a system for measuring and reporting on service user outcomes as part of its…

Guest editorial

Graham Manville, Richard Greatbanks