International Journal of Productivity and Performance Management: Volume 61 Issue 7

Developing a methodology for assessing virtual teams’ performance perception

Pedro Gustavo Siqueira Ferreira, Edson Pinheiro de Lima, Sergio E. Gouvea da Costa

The main purpose of this paper is to describe and test a methodology to measure the level of comprehension of priorities in performance measurement systems by virtual teams.

Performance in urban public transport systems: a critical analysis of the Portuguese case

Luis Cruz, Eduardo Barata, João‐Pedro Ferreira

Services provided by urban public road passenger transport companies in Portugal are associated with widely differing economic and financial outcomes. The objective of this paper…

Factors relating to effectiveness data use in healthcare management

Outi Simonen, Elina Viitanen, Marja Blom

The aim of this study is to produce information concerning factors which may hamper or promote the use of effectiveness data in secondary health care middle and upper management…

A case study of Bayesian belief networks in industrial work process design based on utility expectation and operational performance

Rolando Quintana, Mark T. Leung

The primary purpose of this study is to illustrate a practical approach for industrial work process design that, in an integrative manner, captures essential concerns from…

An evaluation of ISO 9000 initiatives in Indian industry for enhanced manufacturing performance

Sanjiv Kumar Jain, Inderpreet Singh Ahuja

The purpose of this paper is to evaluate the contributions of ISO 9000 initiatives towards improving manufacturing performance in the Indian manufacturing industry.

Clash of the e‐commerce titans: A new paradigm for consumer purchase process improvement

Sameer Kumar, Jessica Eidem, Diana Noriega Perdomo

The motivation for this paper arises from the evolution of the e‐commerce which has provided new means for retailers to serve customers. Pure e‐tailers and clicks‐and‐mortars are…

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John Heap, Tom Burgess

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