International Journal of Productivity and Performance Management: Volume 62 Issue 3

The purpose and focus of environmental performance measurement systems in logistics

Maria Björklund, Helena Forslund

Environmental performance measurement systems (EPMS) in supply chains are increasingly important. The aim of this paper is to investigate the purposes of having an EPMS in…

Modeling enablers of TQM to improve airline performance

Alok Kumar Singh, Sushil

The purpose of this paper is to identify and analyze the interactions among different enablers of total quality management (TQM) and its outcome variables in service sector…

A review of performance based maintenance of road infrastructure by contracting

Masuda Sultana, Anisur Rahman, Sanaul Chowdhury

Many road authorities considered contracting out road maintenance to the private sector based on performance measures as an alternative and better solution than traditional…

Multi‐criteria supply chain performance evaluation: An Indian chemical industry case study

Omkarprasad Vaidya, Manoj Hudnurkar

Understanding the significance of supply chain, demands need of multiple criteria for its performance evaluation. The aim of this paper is to propose an approach to evaluate the…

Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings

Jithendran Kokkranikal, Jiju Antony, Hasib Kosgi, Erwin Losekoot

The purpose of this paper is to present some of the fundamental barriers and challenges in the use of Six Sigma as a business improvement methodology in the hospitality industry.

Indigenous development amongst challenges: Munjal Showa Limited and the implementation of total productive maintenance

Shivdasini Singh Amin, Rakesh Atre, Ankur Vardia, Vaibhav D.K. Gupta, Boby Sebastian

The global manufacturing industry is becoming more competitive. Munjal Showa, a shock absorber manufacturer in India, is using indigenous development of technology by…

Editorial

Tom Burgess, John Heap

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