International Journal of Productivity and Performance Management: Volume 62 Issue 6

Modeling strategic performance factors for effective strategy execution

Amit Kumar Srivastava, Sushil

The purpose of this study is to develop a model of strategic performance factors for effective strategy execution.

Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece

Prodromos Chatzoglou, Dimitrios Chatzoudes, Eftichia Vraimaki, Anastasios Diamantidis

The purpose of the present study is to measure the level of public service quality in a unique body of service provision, namely the Citizen's Service Centers (CSCs) of Greece…

The use of incentives in organizations

Scott A. Jeffrey, Alyce M. Dickinson, Yngvi F. Einarsson

The authors aim to analyze actual practice in industry with respect to the use, choice, and effectiveness of four types of incentives, cash, prepaid cards, travel, and merchandise.

Critical success factors of rice mills located in a cluster

Amrendra Kumar Singh, Rakesh L. Shrivastava

A geographically proximate group of rice mills, supporting companies, suppliers, and associated institutions in a particular field is emerging as a concept to make rice mills more…

A strategic and operational approach to assess the lean performance in radial tyre manufacturing in India: A case based study

Vipul Gupta, Padmanav Acharya, Manoj Patwardhan

The purpose of this study is to assess the lean performance of a tyre manufacturing firm in India. The key objective is to find key strategic and operational decision‐making…

Private and public services: productivity and performance migration

D. Parker, K. Waller, H. Xu

When comparing and contrasting features of the public service sector with those of the private service sector, the differences between the notions of customer and citizen, notable…

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Tom Burgess, John Heap

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