International Journal of Productivity and Performance Management: Volume 65 Issue 1

Embracing complexity in performance-based contracts for road maintenance

Rob Schoenmaker, Hans de Bruijn

An important feature in managing road infrastructures is the growing use of performance-based contracts (PBCs) in the delivery of maintenance. The expectations are high. But there…

Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB): A new public healthcare patient satisfaction index

Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya J. Astrini, Tri Widianti, Medi Yarmen

The purpose of this paper is to develop and test a new public healthcare patient satisfaction index (PSI) in Indonesia. More clearly, the index measures overall patient…

An extended model of the interaction between work-related attitudes and job performance

Santiago Melián-González

The purpose of this paper is to test a comprehensive work-related attitudinal model relevant for job performance by extending the perceived organizational support (POS), job…

Impact of perceived organizational support, psychological empowerment and leader member exchange on commitment and its subsequent impact on service quality

Deepakshi Jaiswal , Rajib Lochan Dhar

The purpose of this paper is to examine the influence of perceived organizational support (POS), psychological empowerment (PE) and leader member exchange (LMX) as antecedents on…

Using the socio-economic approach to management to augment Lean Six Sigma

Sean P. Goffnett, Lawrence Lepisto, Randall Hayes

The purpose of this paper is to present a framework and a case that delineates the coordinated use of the socio-economic approach to management (SEAM) and Lean Six Sigma (LSS) to…

Productivity and performance improvement in the medical records department of a hospital: An application of Lean Six Sigma

Shreeranga Bhat, E.V. Gijo, N. A. Jnanesh

The purpose of this paper is to illustrate how Lean Six Sigma (LSS) methodology was applied to a medical records department (MRD) of a hospital in India to reduce the…

Could “Lean Lite” be the cost effective solution to applying lean manufacturing in developing economies?

Lara Chaplin, John Heap, Simon T.J. O'Rourke

– The purpose of this paper is to suggest a solution to the problem of implementing a full “Lean” methodology for small-/medium-sized enterprises (SMEs) in a developing economy.

Editorial – 65 and counting!

Thomas F Burgess, John Heap