International Journal of Productivity and Performance Management: Volume 66 Issue 4

Improving and evaluating performance with the Public Sector Scorecard

Max Moullin

The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts…

HC and financial performance with two HRM strategies

Nopadol Rompho

The purpose of this paper is to examine the relationship between levels of human capital and financial performance of firms that use two distinct human resource management (HRM…

The use of performance measurement information in the work of middle managers

Aki Jääskeläinen, Niklas Luukkanen

The purpose of this paper is to investigate how middle managers utilize performance measurement information in their work. More specifically, the study gives understanding on the…

Analysing banks’ intermediation and operating efficiencies using the two-stage network DEA model: The case of India

Rachita Gulati, Sunil Kumar

The purpose of this paper is to present a holistic approach for measuring overall bank efficiency and its decomposition in intermediation and operating efficiencies.

Impact of PMS on organizational performance and moderating effects of context

Patrícia Gomes, Silvia M. Mendes, João Carvalho

The purpose of this paper is to explore the impact of performance measurement systems (PMS) on organizational performance in public sector. In addition, it investigates the…

Analyzing electrical installation labor productivity through work sampling

Sara Hajikazemi, Bjørn Andersen, Jan Alexander Langlo

The construction industry is a labor-intensive industry, hence, the presence of labor with high productivity at each stage of the project plays a significant role in achieving…

Financial incentives – a potent weapon for higher productivity

Sasanka Sekhar Ghosh

This paper, in fact is the saga of turnaround of an ailing PSU plant, which in spite of all kinds of improvements measures taken up by the Company had never seen productivity…