International Journal of Productivity and Performance Management: Volume 68 Issue 8

Designing performance measurement systems in nonprofit and public administration organizations

Louisi Francis Moura, Edson Pinheiro de Lima, Fernando Deschamps, Eileen Van Aken, Sergio E. Gouvea da Costa, Fernanda Tavares Treinta, José Marcelo Almeida Prado Cestari

In the performance measurement and management research field, the applicability of performance measurement systems (PMS) in nonprofit organizations (NPOs) and public…

Firm performance: is organizational learning capability the magic wand?

Lai Wan Hooi

The purpose of this paper is to focus on human resource practices contribution to retail SMEs performance through its role in developing organizational learning capability (OLC).

Sustainable supply chain performance, its practice and impact on barriers to collaboration

Gopal Kumar, Mohit Goswami

Sustainable supply chain (SSC) provides one opportunity to achieve competitive advantage. To achieve SSC through triple bottom line (TBL) – economic, environment and social – is…

Identifying and prioritizing safety practices affecting construction labour productivity: An empirical study

Argaw Tarekegn Gurmu

The purpose of this paper is to identify and prioritise the safety and health practices, which are suitable to improve labour productivity in building construction projects, and…

Framework for measurement of supplier satisfaction

Manoj Hudnurkar, Suhas Suresh Ambekar

The purpose of this paper is to design, develop, implement and validate a multi-criteria decision model for measuring supplier satisfaction through a case study.

Convergence between performance and amateur management of a social organisation

Victor Meyer Jr, Diórgenes Falcão Mamédio, Alechssandra Ressetti Oliveira, Natália Brasil Dib

Understanding social organisations requires considerable effort because of their complex reality. The purpose of this paper is to analyse the performance and amateur form of…

Impact of deviation from target working capital on firm profitability: evidence from India

Punam Prasad, Narayanasamy Sivasankaran, Ankur Shukla

The purpose of this paper is to assess the impact of deviation from the target investment in working capital (WC) (measured by net trade cycle (NTC)) on the profitability…

Cost-reduction and quality improvement using DMAIC in the SMEs

Soundararajan K., Janardhan Reddy K.

The purpose of this paper is to achieve cost reduction and quality improvement in SME by implementing define, measure, analyze, improve and control (DMAIC) stages of Six Sigma.