International Journal of Productivity and Performance Management: Volume 70 Issue 2

SME productivity stakeholders: getting in the right orbit

Oliver William Jones, Jeff Gold, David Devins

The purpose of this paper is to explore who small and medium-sized enterprise (SME) owner–managers consider as key stakeholders for their business for helping increase…

Fuzzy synthetic evaluation of human resource management practices influencing construction labour productivity

Argaw Tarekegn Gurmu

The main objective of this research is to identify the most important human resource management (HRM) practices, which have the potential to enhance labour productivity using…

Improving productivity of a financial firm: business model evolution in the Caribbean

David W. Parker, William W. Lawrence

This study explores the role of business model as a state variable during transformation of a financial institution to become a multinational enterprise. Prior studies of the…

How does intellectual capital efficiency affect firm performance? The moderating role of family management

Yolanda Ramírez, Julio Dieguez-Soto, Montserrat Manzaneque

The purpose of this paper is twofold: to know whether those firms that achieve greater efficiency from their intangible resources (intellectual capital) also obtain greater…

Influence of empowerment, psychological contract and employee engagement on voluntary turnover intentions

Sandhya S, Sulphey M M

The purpose of the study is to explore the influence of psychological empowerment, psychological contract and employee engagement on voluntary turnover intentions of employees in…

Application of Six Sigma methodology in an Indian chemical company

Vishal Singh Patyal, Sachin Modgil, Maddulety Koilakuntla

The aim of this paper is to deploy Six Sigma (SS) methodology for addressing the customer complaints pertaining to Chemical-X in an Indian chemical company.

HR signals in the context of HRM-firm performance relationship: development of a conceptual framework

Chiradip Bandyopadhyay, Kailash B. L. Srivastava

The purpose of this paper is to reframe human resources' (HR) systems and practices as HR signals drawing from conceptualizations of signals. The construct of the strength of…

What drives job satisfaction in IT companies?

Sérgio Moro, Ricardo F. Ramos, Paulo Rita

Strategic goal achievement in every sector of a company relies fundamentally on the firm's employees. This study aims to disclose the factors that spur employees of major…

Robust malmquist productivity measurement: evidence from Spanish hotel industry during the Great Recession

Nickolaos G. Tzeremes

The purpose of this paper is to provide a robust version of the Malmquist Productivity Index (MPI) in order to evaluate hotels' productivity levels during the Great Recession.

Two-stage incentives system for commercial banks based on centralized resource allocation model in DEA-R

Parisa Kamyab, Mohammad Reza Mozaffari, Javad Gerami, Peter F. Wankei

It is always of great importance for managers in organizations to evaluate their staff members and create incentive systems, using instruments such as Data Envelopment Analysis…

Lean construction and simulation for performance improvement: a case study of reinforcement process

Mohamed Saad Bajjou, Anas Chafi

This research seeks to evaluate the impact of applying lean construction principles on the performance of reinforcement operations using a discrete-event simulation (DES) approach.