International Journal of Productivity and Performance Management: Volume 72 Issue 9

Determinants of performance drivers in online food delivery platforms: a dynamic performance management perspective

Enzo Bivona

This study aims to demonstrate that the Dynamic Performance Management (DPM) framework, integrating performance management with system dynamics modelling, enables decision-makers…

Identifying the key areas for benchmarking towards the improvement of small and medium scale enterprises (SMEs) construction firms in developing countries: the case of Ghana

Ernest Kissi, Clinton Aigbavboa, Prosper Babon-Ayeng

The purpose of this study was to identify key areas for benchmarking (BM) towards the improvement of small and medium scale enterprises (SMEs) construction firms in developing…

Does economic freedom fosters Islamic rural banks efficiency? Evidence from Indonesia

Masrizal, Raditya Sukmana, Bayu Arie Fianto, Rifyal Zuhdi Gultom

This paper aims to examine the relationship between economic freedom and Islamic rural banks' efficiency in the case of Indonesia.

Fuzzy AHP approach for barriers to implement LSS in the context of Industry 4.0

Pramod Kumar, Parvinder Singh Brar, Dharmendra Singh, Jaiprakash Bhamu

The purpose of the present work is identification and prioritization of barriers to Lean Six Sigma (LSS) implementation in Indian manufacturing industries in the context of…

How technological innovations in performance measurement systems overcome management challenges in healthcare

Adelaide Ippolito, Marco Sorrentino, Francesco Capalbo, Adelina Di Pietro

The aim of this paper is to analyse how technological innovations in performance measurement systems make it possible to overcome some of the challenges that public healthcare…

Does transparency and disclosure (T&D) improve the performance of banks in India?

Shailesh Rastogi, Jagjeevan Kanoujiya

The purpose of the study is to explore the association of disclosures for the performance of banks in India.

Entrepreneurial orientation, sustainability practices and performance of small and medium enterprises: evidence from an emerging economy

Samuel Yaw Akomea, Ahmed Agyapong, Godwin Ampah, Hannah Vivian Osei

Despite the growing scholarly interest in examining entrepreneurial orientation (EO)-performance link, the results have been inconsistent. However, studies have not explored…

Board gender diversity: implications for environment, social, and governance (ESG) performance of Indian firms

Priti Yadav, Anupama Prashar

The purpose of this article is to explore the phenomena of board gender diversity and its consequences for sustainability performance, as measured by the environment, social and…

Organizational resilience and employee performance: the mediation of perceived organizational support in the Indian HEIs

Priyanka Sihag, Aastha Dhoopar

With the outbreak of the COVID-19 pandemic, the human race is compelled to fight an unseen microscopic enemy. Coronavirus has had a significant impact on the lives of people…

Impact of lean principles on operational performance in high uncertainty

Mira Thoumy, Marie-Helene Jobin, Juliette Baroud, Claude El Nakhel Khalil

The purpose of this research is to study the impact of perceived adoption of Lean principles on operational performance in Lebanese pharmaceutical industries.

Comparing online retail loyalty segments of Indian Gen Z buyers

Pavleen Soni, Jyoti Vohra

Generation Z (Gen Z) is particularly influenced by digital technologies as this cohort is found to have grown up with technology forming the pivot of most of their routine…

Performance measurement and evaluation: applying return on investment (ROI) to human capital investments

Deneise Dadd, Matthew Hinton

This study aims to investigate the growing use of financial metrics (such as return on investment [ROI]) to measure performance and evaluate human capital (HC) investments.

Green in-store operations and sustainability performance: the moderating role of organization size

Sharfah Ahmad Qazi, Muhammad Moazzam, Waqas Ahmed, Muhammad Mustafa Raziq

Businesses are increasingly striving to become sustainable in terms of economic, environmental and social aspects. However, in the fresh food retail supply chains (SCs), achieving…