International Journal of Productivity and Performance Management: Volume 73 Issue 4

The important role of system dynamics investigation on business model, industry and performance management

Lina Gozali, Teuku Yuri M. Zagloel, Togar Mangihut Simatupang, Wahyudi Sutopo, Aldy Gunawan, Yun-Chia Liang, Bernardo Nugroho Yahya, Jose Arturo Garza-Reyes, Agustinus Purna Irawan, Yuliani Suseno

This research studies the development of the evolving dynamic system model and explores the important elements or factors and what detailed attributes are the main influences…

Industry 4.0 maturity assessment: a multi-dimensional indicator approach

Pinosh Kumar Hajoary, Amrita MA, Jose Arturo Garza-Reyes

Industry 4.0 has offered significant potential for manufacturing firms to alter and rethink their business models, production processes, strategies and objectives. Manufacturing…

Empowering leadership for contextual performance: serial mediation of organizational support and commitment

Celliane Ferraz Pazetto, Thiago Tomaz Luiz, Ilse Maria Beuren

This study analyzes, from the perspective of social exchange theory, the influence of empowering leadership on contextual performance mediated by perceived organizational support…

Operational space efficiency (OpSE): a structured metric to evaluate the efficient use of space in industrial workstations

Marcello Braglia, Mosè Gallo, Leonardo Marrazzini, Liberatina Carmela Santillo

This paper proposes a new metric, named Operational Space Efficiency (OpSE), intended to diagnose and quantify the inefficient use of floor space for stocking materials in…

Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement

Pedro G.C. Pio, Tiago Sigahi, Izabela Simon Rampasso, Eduardo Guilherme Satolo, Milena Pavan Serafim, Osvaldo L.G. Quelhas, Walter Leal Filho, Rosley Anholon

This paper compares traditional and digital banks in nine categories of complaints and provides insights to improve complaint management performance.

Climate change adaptation strategies and technical efficiency of maize producers in Benin, West Africa

Armand Fréjuis Akpa, Cocou Jaurès Amegnaglo, Augustin Foster Chabossou

This study aims to discuss climate change, by modifying the timing of several agricultural operations, reduce the efficiency and yield of inputs leading to a lower production…

Analyzing blockchain-based supply chain resilience strategies: resource-based perspective

Ramji Nagariya, Subhodeep Mukherjee, Manish Mohan Baral, Venkataiah Chittipaka

This research tries to find the blockchain-based resilience strategies that can help the supply chains of micro, small, and medium-sized enterprises (MSMEs) to recover from the…

Performance reporting in the healthcare sector: evidence from Italian healthcare organisations

Natalia Aversano, Diana Ferullo, Giuseppe Nicolò, Nadia Ardito

The present research aims to understand the performance disclosure levels provided by Italian healthcare organisations (HCOs). The authors conducted this study to assess the…

Working capital and firm performance: role of COVID-19 disruption

Pushpesh Pant, Pradeep Rathore, Krishna kumar Dadsena, Bhaskar Shandilya

This study examines the performance effect of working capital for a large sample of Indian manufacturing firms in light of supply chain disruption, i.e. the COVID-19 pandemic.

The mediating effect of knowledge management in the relationship between the HPO framework and performance

Janet Kyogabiirwe Bagorogoza, Jaap van den Herik, Andrea de Waal, Bartel van de Walle

The study examines the mediating effect of knowledge management (KM) in the relationship between the high-performance organisation (HPO) framework and high performance in…

The influence of performance-driven cultures on performance appraisal best practices effectiveness

Carlos Botelho

This paper aims to analyze the synergistic influence of performance appraisal (PA) practices and performance-driven culture (PDC) on the effectiveness of the performance…

Do agile work practices impact team performance through project commitment? Evidence from the information technology industry

Ram Shankar Uraon, Anshu Chauhan, Rashmi Bharati, Kritika Sahu

Drawing on goal-setting theory and team effectiveness theory, the study aims to examine the impact of agile taskwork and agile teamwork on team performance. In addition, it…

A R&D productivity model to achieve self-sustainability for public funded/CSIR R&D laboratories, India

Beena Kumari, Anuradha Madhukar, Sangeeta Sahney

The paper develops a model for enhancing R&D productivity for Indian public funded laboratories. The paper utilizes the productivity data of five Council of Scientific and…

Redesigning and optimizing an electronic device assembly cell through lean manufacturing tools and kaizen philosophy: an application case study

Mohammad Hani Al-Rifai

The purpose of this paper is twofold: first, a case study on applying lean principles in manufacturing operations to redesign and optimize an electronic device assembly process…