Transforming Government: People, Process and Policy: Volume 13 Issue 2

Adoption of e-Governance: The mediating role of language proficiency and digital divide in an emerging market context

Sayantan Khanra, Rojers P. Joseph

This study aims to investigate India’s poor performance in the overall implementation of e-Governance despite significant improvements in the quality and scope of e-Government…

Social innovation and service delivery in Belgium and South Africa

Maréve Inge Biljohn, Liezel Lues

Social innovation (SI) remains a latent area in the South African local government (LG) sphere despite its growing use in public-sector service delivery globally. This paper aims…

Project governance and portfolio management in government digitalization

Teemu Mikael Lappi, Kirsi Aaltonen, Jaakko Kujala

This paper aims to increase the current understanding of the connection between operational level information and communication technology (ICT) projects and national level…

Use, cost, and digital divide in online public health care: lessons from Denmark

Kim Normann Andersen, Jeppe Agger Nielsen, Soonhee Kim

The purpose of this paper is to enhance the knowledge about the use of online communication between patients and health-care professionals in public health care. The study…