Transforming Government: People, Process and Policy: Volume 17 Issue 2

Guest editorial: Public value creation through information technologies in government

Luis F. Luna-Reyes, Jing Zhang

Public value creation and robotic process automation: normative, descriptive and prescriptive issues in municipal administration

Jörgen Johansson, Michel Thomsen, Maria Åkesson

This paper aims to highlight problems and opportunities for introducing digital automation in public administration (PA) and to propose implications for public value creation of…

Systemic effects of an open government program on data quality: the case of the New York State’s Food Protection program area

Mahdi M. Najafabadi, Felippe A. Cronemberger

This paper aims to explore the open government data initiative in the Food Protection program area within the New York State’s Department of Health to assess the impacts of…

Determinants of adoption of IS-based service innovations in government to create public value

Francois Bernard Duhamel, Isis Gutiérrez-Martínez, Hugo Cordova-Díaz, Sergio Cue-Funes

This paper aims to propose a conceptual framework showing factors favoring the adoption of information systems (IS)-based service innovations in the public sector at the…

Using social media to understand constituent and follower opinions: impact of “low quality” on US Senator information gathering

Jacob R. Straus

The purpose of this paper is to understand why some US Senators have more low-quality followers than others and the potential impact of low-quality followers on understanding…

Transforming e-participation: VR-dialogue – building and evaluating an AI-supported framework for next-gen VR-enabled e-participation research

Lukasz Porwol, Agustin Garcia Pereira, Catherine Dumas

The purpose of this study is to explore whether immersive virtual reality (VR) can complement e-participation and help alleviate some major obstacles that hinder effective…

Decentralized identity (DID): new technology adoption and diffusion in South Korea

HeeJung Rim

This study aims to study the role of co-production among heterogenous actors to achieve a digital transformation for public service delivery. The importance of building legitimacy…