Transforming Government: People, Process and Policy: Volume 18 Issue 1

Best of the best: an investigation of policy enactment for key drivers of digitalization

Marcus Heidlund

This paper aims to explore whether the key drivers identified in digitalization policies are being prioritized by practitioners in health and social care and to what degree the…

Co-creation service readiness model: a decision support for the selection of public services suitable for improvement through co-creation

Sanja Vrbek, Tina Jukić

This paper aims to develop a model that supports public organisations in making informed strategic decisions as to which public services are most suitable to be improved through…

Charting creativity in government: the relationship between transformational leadership, psychological empowerment and employee creative performance

Asma Ali Alhosani, Syed Zamberi Ahmad

This paper aims to explore the link between transformational leadership and employee creativity through the lens of self-determination theory, with psychological empowerment…

Automation in public sector jobs and services: a framework to analyze public digital transformation’s impact in a data-constrained environment

Andrea Bonomi Savignon, Riccardo Zecchinelli, Lorenzo Costumato, Fabiana Scalabrini

This study aims to estimate the value of the impact from digital transformation (DX) focusing on its automation effect, looking at the time and cost savings coming from the…

Conceptualizing smart citizen: relationships and reciprocity with smart government

Muhammad Younus, Achmad Nurmandi, Suswanta Suswanta, Wahdania Suardi

The purpose of this paper is to focus on explaining the concept of a smart citizen and in what way it is related to and dependent on smart government.

Flawed charts in pension fund popular reports

Nathan Garrett

The purpose of this study was to investigate how pension funds use charts in popular reports. Popular reports communicate a fund’s financial health to non-technical audiences, and…

Strategic measurement and evaluation of municipal social media: insight from front-line personnel in the United States

Jeffrey A. Stone, Kimberly J. Flanders, Pedro Robles, Salih Hakan Can

This study aims to investigate how a sample of US municipalities use social media for strategic communication, focusing on efforts to effectively measure and evaluate that…

Understanding public servants’ perspectives on return to office and digital government: lessons learned from Canada

Maria Gintova

The purpose of this study is to explore public servants’ perspectives on return to office, hybrid work model and digital government. This is done by answering two research…

Users’ evaluation of a digital government collaborative platform (DGCP) in Sri Lanka

Mohamed Sapraz, Shengnan Han

This paper aims to evaluate the Digital Government Collaborative Platform (DGCP), which facilitates collaborations between the citizens and the government to address environmental…

Data-driven decision-making challenges of local government in Indonesia

Djoko Sigit Sayogo, Sri Budi Cantika Yuli, Firda Ayu Amalia

This study aims to identify and outline the critical challenges affecting the inclination of executives to use data as the basis for making decisions at a local government level.

The relationships between political-economic typology and public service satisfaction: an empirical evidence from Türkiye

Merve Kurt, Ferdi Çelikay

There are many factors that determine consumers’ satisfaction. Specifically, the current study examines how political-economic views affect the perception of public services. This…