Transforming Government: People, Process and Policy: Volume 2 Issue 3

E‐government diffusion: a comparison of adoption constructs

Lemuria Carter

E‐government adoption is the focus of many research studies. However, few studies have compared the adoption factors to identify the most salient predictors of e‐government use…

Towards objective benchmarking of electronic government: an inter‐country analysis

Hepu Deng

The purpose of this paper is to develop a methodology for evaluating the progress of individual countries worldwide in their adoption of electronic government (e‐government) with…

Examining the antecedents and consequences of online satisfaction within the public sector: The case of taxation services

José Carlos Pinho, Isabel Maria Macedo

The purpose of this paper is to analyse the antecedents and consequences of online satisfaction within the context of e‐government, which increasingly play an important role in…

Service delivery innovations and governance: the Malaysian experience

Noore Alam Siddiquee

The paper seeks to provide an overview of the service delivery innovations and reforms introduced in Malaysia's public sector and examine and analyse their overall impacts on…

Editorial

Zahir Irani, Yogesh Kumar Dwivedi