Transforming Government: People, Process and Policy: Volume 9 Issue 1

Service satisfaction and organizational image: An empirical examination of the relationship with support for NPM-style reforms

Eran Vigoda-Gadot, Haim Cohen

The purpose of this paper was to examine the relationship between image, service satisfaction and public opinion towards reforms in public organizations and postulate a more…

Knowledge management 2.0: the proposal for Commipedia

Franco Cozzani

The purpose of this paper is to present an innovative in-house knowledge management system of core know-how for European Commission (EC) officials. It shows how the quality of the…

The story of the sixth myth of open data and open government

Ann-Sofie Hellberg, Karin Hedström

– The aim of this paper is to describe a local government effort to realise an open government agenda. This is done using a storytelling approach.

Observing organisational transformation of the public sector in the e-government era

Janja Nograšek, Mirko Vintar

The purpose of this study is to develop a more comprehensive framework that would provide better insight into the characteristics of organisational transformation (OT) of the…

The “need to know” and the lack of online transparency among political parties

Beatriz Cuadrado-Ballesteros, Luis Andrés Vaquero-Cacho

This paper aims to analyse the level of informative transparency among Spanish political parties and political foundations, according to general and descriptive information (e.g…

E-government in the making: an actor network perspective

Antonio Cordella, Jakob Hesse

This paper aims to introduce a new approach to the framing of e-government projects. It discusses e-government as a continuing process of interaction and change. The paper uses…

Form-ing governance

Paul Beynon-Davies

– This paper aims to examine the central place of the list and the associated concept of an identifier within the “scaffolding” of contemporary government order.