International Journal of Culture, Tourism and Hospitality Research: Volume 12 Issue 1

The role of aesthetic experiential qualities for tourist satisfaction and loyalty

Monica Adele Breiby, Terje Slåtten

The aim of this study is to examine the role of aesthetic experiential qualities for tourist overall satisfaction and three types of loyalty.

The upper echelon effect on restaurant franchising: the moderating role of internationalization

Won Seok Lee, Choongbeom Choi, Joonho Moon

This study aims to investigate how upper echelon theory accounts for franchising by selecting the top management team to proxy for the upper echelon and using age, tenure…

Local community engagement in a festival in Indonesia

Galih Sakitri

The purpose of this paper is to identify the patterns of local community engagement in a festival held in Indonesia to boost tourism development.

Sympathy and loyalty intention after visitor harassment

Annmarie Nicely, Filza Armadita

The purpose of this study was to, first, determine the demographic predictors of the extent a visitor would feel sympathetic after a visitor harassment (VH) episode and, second…

The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region

Gözde Seval Ergün, Olgun Kitapci

The study was carried out to better understand the behaviour of tourists from different cultures and backgrounds, and to provide strategic solutions for tourism managers. The…

Study of international tourism demand in Middle East by panel data model

Hadi Rafiei Darani, Hadi Asghari

The purpose of this paper is to study determining factors of international tourism demand in Middle Eastern countries.

Heritage in tourism organisations’ branding strategy: the case of a post-colonial, post-conflict and post-disaster destination

Hugues Seraphin, Anca C. Yallop, Alexandru Capatîna, Vanessa GB Gowreesunkar

The purpose of this study is to investigate the link between history (heritage) and tourism marketing (destination branding). More specifically, the paper focusses on how heritage…

The effects of travel experience dimensions on tourist satisfaction and destination loyalty: the case of an island destination

Aswin Sangpikul

This paper aims to examine the effects of travel experience dimensions on tourist satisfaction and destination loyalty.

Application of visual methods to perceptions of tourism development

Peita Hillman, Brent D. Moyle, Betty Weiler

The purpose of this study is to explore the benefits and drawbacks of visual methods, specifically architectural drawings, for assessing locals’ perceptions of proposed tourism…

Couchsurfing: a new form of sustainable tourism and an exploratory study of its motivations and its effect on satisfaction with the stay

Samar Zgolli, Imed Zaiem

This study seeks to explore the motivations behind couchsurfers’ decision to go couchsurfing, and also to explore the influence of the couchsurfing experience on the satisfaction…

Mobile services adoption in a hospitality consumer context

Paulo Rita, Tiago Oliveira, António Estorninho, Sérgio Moro

This study aims to present a model drawn on both the extension of the unified theory of acceptance and use of technology (UTAUT2) and the perceived value for explaining consumer…

A netnography of war heritage sites’ online narratives: user-generated content and destination marketing organizations communication at comparison

Anna Irimiás, Serena Volo

The aim of this paper is twofold: to provide empirical evidence of the knowledge-sharing process within virtual communities interested in war heritage sites and to compare…