Strategic Outsourcing: An International Journal: Volume 6 Issue 3

What follows after the decision to offshore production?: A systematic review of the literature

Godfrey Mugurusi, Luitzen de Boer

The purpose of this paper is to consider research that has been conducted on the offshoring of manufacturing activities, and more specifically to synthesize results regarding the…

What makes employees stay?: Exploring the dimensions in context of urban-centric business process outsourcing industry in India

Santoshi Sengupta, Santosh Dev

Business process outsourcing (BPO) industry in India is progressing with an unparalleled velocity. Although, much research has taken place time and again elaborating on attrition…

SME internationalisation: offshoring, “backshoring”, or staying at home in New Zealand

Stephen Canham, Robert T. Hamilton

This paper aims to focus on production offshoring and “backshoring” in a representative sample of 151 New Zealand manufacturers. It identifies how and why firms offshore; why many…

Call center offshoring performance management: Investigating opportunistic behavior in BPO

Sherwat Elwan Ibrahim, Ahmed Hanafi

This study aims to detect and mitigate opportunistic behavior in call centers through proper performance management and to provide companies considering outsourcing and/or…

The process of atomization of business tasks for crowdsourcing

Tim Olsen, Erran Carmel