International Journal of Islamic and Middle Eastern Finance and Management: Volume 4 Issue 4

Employees' perspective of organizational service quality orientation: Evidence from Islamic banking industry

M. Ishaq Bhatti, M. Zafarullah, Hayat M. Awan, Khuram S. Bukhari

Internal organizational orientation of service quality and its impact on service delivery performance of the employees have received considerable attention from financial…

Determinants of customer satisfaction in Islamic banking: evidence from Iran

Mehrdad Estiri, Farshid Hosseini, Hamidreza Yazdani, Hooman Javidan Nejad

The purpose of this paper is to clarify and extend the conceptualization and measurement of customer satisfaction in the Islamic banking sector in Iran.

Organizational climate and turnover in Islamic banking in the UAE

Abubakr M. Suliman, Hanan Al Obaidli

The purpose of this paper is to examine the nature, strength and significance of the links between organizational climate and employee turnover.

The assessment of e‐banking readiness in Jordan

Loay Salhieh, Jamal Abu‐Doleh, Nada Hijazi

The purpose of this paper is to propose and validate a framework that can be used for assessing the level of banks' readiness for providing e‐banking services in Jordan.

An empirical study on banks' clients' sensitivity towards the adoption of Arabic terminology amongst Islamic banks

Amirul Afif Muhamat, Mohamad Nizam Jaafar, Norfaridah binti Ali Azizan

The purpose of this paper is to measure the sensitivity of the banks' customers towards the adoption of Arabic terminology in the Islamic banking industry.

Editor’s notes

M. Kabir Hassan