Table of contents
Comparing the UBEM Vedic matrix and the TQM elements deployment model using principal component analysis
Kozo Koura, Balvir TalwarThe purpose of this paper is to share the findings of a comparative study of the TQM elements deployment model and the universal business excellence model (UBEM) Vedic matrix…
The influence of soft factors on quality improvement and performance: Perceptions from managers
Muhammad Madi Bin Abdullah, Jegak Uli, Juan José TaríThe purpose of the paper is to investigate the influence of soft factors on quality improvement and performance and also to examine the link between quality improvement and…
A framework for applying six sigma improvement methodology in an academic environment
Lawrence O. Jenicke, Anil Kumar, Monica C. HolmesThe six sigma methodology has been successfully implemented in many organizations leading to tremendous quality improvements in products manufactured and services delivered…
Employee significance within stakeholder‐accountable performance management systems
John SimmonsResearch has not fully recognised the significance of employee stakeholders to the design and effective operation of performance management systems. The purpose of the paper is to…
The case for quality costing simulation
James Macdonald FreemanThe purpose of the paper is to demonstrate how computer simulation methods can be used to help management make quality‐related decisions on costs and expenditure that reduce…
Modify IPA for quality improvement: Taguchi's signal‐to‐noise ratio approach
Yu‐Cheng Lee, Tieh‐Min Yen, Chih‐Hung TsaiImportance performance analysis (IPA) is a technique widely used to assist organisations in developing marketing strategies and improving products or service quality. Many…
An integrated framework of indices for quality management in education: a faculty perspective
Sangeeta Sahney, D.K. Banwet, S. KarunesEducation is becoming much more of a “product” with varying customers and stakeholders. There are huge pressures to become more accountable and responsive to customer needs, and…
Agile ITQFD and its financial viability: a pilot project approach
S. Vinodh, G. Sundararaj, S.R. Devadasan, S. Rajanayagam, Immanuel EdinbaroughThe purpose of this paper is to explore the feasibility of adopting a pilot project approach for foreseeing the working and financial viability of a technique, named as agile…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas