Table of contents
The necessity to incorporate TQM and QA study into the undergraduate chemistry/science/engineering curriculum
Mohammad A. ChowdhuryThe purpose of this paper is to define the necessity of total quality management (TQM) and quality assurance (QA) study into the undergraduate chemistry/science/engineering…
Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design
Roma Mitra Debnath, Ravi ShankarThe recent expansion in tertiary education in India, an increased student enrollment as well as global competition have created a challenge for the existence of the institutes. It…
Theory and practice of knowledge managed ISO 9001:2000 supported quality system
V. Mohan Sivakumar, S.R. Devadasan, R. MurugeshThe purpose of this paper is to initiate researches in the direction of integrating knowledge management (KM) principles with ISO 9001:2008 Supported Quality System and motivate…
Process measures: a leadership tool for management
Craig M. Becker, Mary A. GlascoffThe purpose of this paper is to encourage the use of ongoing process-based measurement methods, specifically, control charts, as a process measurement tool to guide leadership…
Approaches for reducing medical errors and increasing patient safety: TRM, quality and 5 Qs method
Mosad Zineldin, Jonas Zineldin, Valentina VasichevaThe purpose of this paper is to identify the shortcoming of a health-care institution to reduce the medical errors (MEs) which lead to the increase of physicians and patients…
Services branding: is it a matter of gender?
Marta Maria Ugolini, Fabio Cassia, Vania VigoloThe purpose of this paper is to verify whether gender traits of brand personality (masculinity vs femininity) are able to differentiate services brands belonging to the same…
Optimising pathways for an organisational change management programme
Graeme CocksThe paper builds on a four-year empirical study of 11 of Australia's high-performance organisations that identified their key characteristics for success. Following widespread…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas