The TQM Journal: Volume 29 Issue 5

Empirical evidence about ISO 9001 and ISO 9004 in Italian companies

Federica Murmura, Laura Bravi

The purpose of this paper is to evaluate the experience of International Organization for Standardization (ISO) 9001 certified companies, examining their motivations to introduce…

The role of organisational climate in readiness for change to Lean Six Sigma

Jackie Douglas, David Muturi, Alexander Douglas, Jacqueline Ochieng

The purpose of this paper is to examine the role of organisational climate in readiness for change (RFC) with particular focus on Lean Six Sigma (LSS) and to develop and…

The contribution of quality tools and integration of quality management systems to the organization

Vasileios Ismyrlis

The purpose of this paper is to examine the contribution from the use of quality tools and the implementation of quality management systems (QMSs) to the management of an…

Improving service quality in healthcare organisations through geomarketing statistical tools

Mauro Cavallone, Francesca Magno, Alberto Zucchi

The purpose of this paper is to demonstrate how geomarketing statical tools (notably, gravitational models) can support healthcare organisations to improve the quality of their…

Business excellence in a volatile, uncertain, complex and ambiguous environment (BEVUCA)

Ayat Saleh, Richard Watson

The purpose of this paper is to examine how companies can achieve business excellence in a highly volatile, uncertain, complex and ambiguous (VUCA) environment. Within the…

An empirical investigation on TQM practices and knowledge sharing mediation in software industry

Anam Iqbal, Muhammad Asrar-ul-Haq

The adequate culture of knowledge sharing in organizations is considered a key factor for improving the employees’ performance. Along with knowledge sharing, total quality…

Factorial structure for Six Sigma project barriers in Indian manufacturing and service industries

Suhas Ambekar, Manoj Hudnurkar

The purpose of this paper is to identify the latent constructs of various barriers affecting Six Sigma implementation in Indian industries.