Table of contents
Assessment of TQM implementation level in Palestinian healthcare organizations: The case of Gaza Strip hospitals
Samir D. Baidoun, Mohammed Z. Salem, Omar A. OmranThe purpose of this paper is to assess the level of total quality management (TQM) implementation in Palestinian governmental and non-governmental hospitals using the Malcolm…
Waiting too long: bottlenecks and improvements – a case study of a surgery department
Fabrizio Flavio Baldassarre, Francesca Ricciardi, Raffaele CampoThe purpose of this paper is to promote a business process approach for developing and improving the efficiency of hospital service quality in order to reduce clinical risks and…
Validation and improvement of the European Customer Satisfaction Index for the Spanish wine sector
Miguel Pérez Ajami, Luis Navarro Elola, Jesús PastorA study of the Spanish wine sector, in this case specifically the Designation of Origin (DO) Somontano, requires validation of the European Customer Satisfaction Index (ECSI)…
The excellence of patient-centered healthcare: Investigating the links between empowerment, co-creation and satisfaction
Andrea Moretta Tartaglione, Ylenia Cavacece, Fabio Cassia, Giuseppe RussoNowadays, international healthcare agendas are focused on patient centeredness. Policies are aimed at improving patient’s satisfaction by enhancing patient empowerment and value…
Evaluating quality of the didactics at university: the opportunities offered by latent class modeling
Francesca Bassi, Renata Clerici, Debora AquarioStudents’ evaluation of teaching quality plays a major role in higher education. Satisfaction is not directly observable, nevertheless it can be measured through multi-item…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas