The TQM Journal: Volume 31 Issue 6

Quality and innovation: how to create value for customers by value-added innovation

Arash Shahin

The relationship between TQM practices and organisational innovation outcomes: Moderating and mediating the role of slack

Taghreed Abu Salim, Balan Sundarakani, Flevy Lasrado

The purpose of this paper is to study the role of slack (both moderating and mediating) to stimulate the relationship between total quality management (TQM) factors and innovation…

Capture and evaluation of innovative ideas in early stages of product development

Peter Madzík

The purpose of this paper is to propose a structured procedure for the capture and evaluation of innovative ideas in the early stages of product development. The procedure is…

Value creation through quality and innovation – a case study on Portugal

Gilberto Santos, Sergio Gomes, Vitor Braga, Alexandra Braga, Vanda Lima, Paulo Teixeira, José Carlos Sá

The purpose of this paper is to analyze the best way to create value in Portugal through quality and innovation and also to check what needs to be improved.

Developing a taxonomy of citizen science projects in primary school: Toward sustainable educational quality co-production

Maria Vincenza Ciasullo, Rosalba Manna, Rocco Palumbo

Educational institutions are facing a growing number of challenges, which impair their ability to provide high quality and effective educational services. The involvement of…

Design-driven innovation, quality, and customer value in manufacturing companies

Emanuela Conti, Massimiliano Vesci, Chiara Crudele, Tonino Pencarelli

The purpose of this paper is to present an empirical study which examines the relationships among design-driven innovation, quality and customer value in manufacturing companies.

Innovation through implementation of a quality improvement method: A finnish public-sector case

Toni Mättö

The purpose of this paper is to analyse the effectiveness of a quality improvement method in driving innovation in the public sector. The study expands on the concept of…

Quality management, innovation capability and firm performance: Empirical insights from Indian manufacturing SMEs

Saumyaranjan Sahoo

Many organizations are facing competitive challenges due to the rapid pace of technological changes. Both quality management (QM) and innovation are the competitive factors that…

Risk analysis for innovative activities in production systems using product opportunity gap concept

Hassan Arabshahi, Hamed Fazlollahtabar

This paper presents a stepwise method for identification and analysis of innovative activities in production systems. The purpose of this paper is to provide a structure in order…

Value-added innovation in infrastructure systems, lessons learned from wastewater treatment plants

Shervin Jamshidi

Wastewater treatment plants (WWTPs) are evolving toward sustainability. The purpose of this paper is to discuss how innovation can develop these mission-based service industries…

On the application of Lean principles and practices to innovation management: A systematic review

Sam Solaimani, Jack van der Veen, Durward K. Sobek II, Erdogan Gulyaz, Venu Venugopal

Increasingly, a firm’s innovation capability has become one of the key frontiers of competitive advantage. The Lean philosophy has a well-proven reputation for its focus on…

Measuring the impact of soft and hard total quality management factors on customer behavior based on the role of innovation and continuous improvement

Mohammad Javad Ershadi, Nafiseh Najafi, Paria Soleimani

Total quality management (TQM) is a part of the total quality assurance perspective. This system, which is considered as a type of managerial philosophy, employs all…