Worldwide Hospitality and Tourism Themes: Volume 2 Issue 5

Managing customer experience for spiritual and cultural tourism: an overview

Vinnie Jauhari, Gunjan M. Sanjeev

The purpose of this paper is to provide a background on developments in hospitality and tourism in India and its contribution to economic growth.

Enhancing Buddhist tourism in India: an exploratory study

Madhu Agrawal, Himanshu Choudhary, Gaurav Tripathi

The purpose of this paper is to explore the key reasons of lack of promotion of Buddhist tourist sites in India and compare the awareness of foreign and Indian tourists towards…

What do the tourists want? The case of the Golden Temple, Amritsar

Gaurav Tripathi, Himanshu Choudhary, Madhu Agrawal

The purpose of this paper is to explore the factors that could contribute towards the enhancement of the tourist experience at the Golden Temple site in Amritsar. The paper also…

Internet deployment in the spiritual tourism industry: the case of Vaishno Devi Shrine

Kanika Gupta, Anju Gulla

This paper aims to identify the role of internet/web services in spiritual tourism and the challenges faced in internet deployment and how they could be overcome.

Does self‐service technology impact destination image and customer delight?

R. Lakshmi, P. Ganesan

The purpose of this paper is to study customer delight in tourism as influenced by destination image and perceived value, in the context of Tirupati Thirumala Balaji Devasthanam…

Confluence of technology and commercial factors at ISKCON temple: Reflections on customer experience

Meghna Rishi, Anjana Singh, Rati Shukla

As there has been no research about specific Indian temples, the aim of this paper is to explore the role of technology and commercial factors at ISKCON temple in the National…

Exploring the relationship between socio‐cultural factors and tourist satisfaction: A study of Lotus Temple, New Delhi, India

Shachi Yadav, Rumki Bandyopadhyay, Gulam Rasul, Anudeep Rawal

The paper aims to explore the impact of socio‐cultural factors on pilgrimage tourism at Lotus Temple. This study also seeks to investigate the relationship of socio‐cultural…

How can the visitor experience be enhanced for spiritual and cultural tourism in India?

Vinnie Jauhari

The purpose of this paper is to review the question: how can the consumer experience be enhanced for spiritual and cultural tourism in India?

How can the visitor experience be enhanced for spiritual and cultural tourism in India?

Vinnie Jauhari

Introduction

Richard Teare