International Journal of Quality and Service Sciences: Volume 1 Issue 3

Service innovation in cultural heritages management and valorization

Valentina Della Corte, Iris Savastano, Alessandra Storlazzi

The purpose of this paper is to study service innovation applied to archaeological sites' management, in terms of enrichment of primary cultural product with auxiliary products…

Quality management systems and value creation

Åsa Rönnbäck, Lars Witell, Bo Enquist

The purpose of this paper is to explore the role of a quality management system (QMS) for the assurance and improvement of value in an inter‐organizational business relationship…

Creating value in multiple cooperative relationships

Adelaide Ippolito

The purpose of this paper is to examine how service companies can create value by developing cooperative relationships between different network actors, with particular focus on…

Measuring e‐commerce‐quality: an exploratory review

Katerina D. Gotzamani, Yannis E. Tzavlopoulos

There are various influences that affect e‐commerce quality which in turn affect customer online purchasing decisions. An understanding of these influences can lead to greater…

The board's role in sustaining major organizational change: An empirical analysis of three change programs

Sverker Alänge, Annika Steiber

The importance of top management commitment for the success of major change initiatives has been emphasized in the literature, while the role of boards of directors (the board…

Leadership and service quality in higher education: The case of the Technological Educational Institute of Larissa

Panagiotis Trivellas, Dimitra Dargenidou

The purpose of this paper is to examine the influence of leadership roles on the quality of services provided in higher education.

Is market orientation a relevant strategy for higher education institutions?: Context analysis and research agenda

Deogratias Bugandwa Mungu Akonkwa

The purpose of this paper is to encourage the development of a research stream on the market orientation concept in higher education. Specifically, the author explains why this…

Public services co‐production: exploring the role of citizen orientation

Fabio Cassia, Francesca Magno

Since the introduction of “new public management” in the 1980s, public officials have looked for solutions to increase citizen participation in services planning and provision…