International Journal of Quality and Service Sciences: Volume 10 Issue 1

When lock-ins impede value co-creation in service

Anette Svingstedt, Hervé Corvellec

This paper aims to demonstrate the relevance of identifying lock-ins that characterise a service, showing how lock-ins or impediments reinforce the status quo and prevent change…

The impact of strong and balanced organizational cultures on firm performance: Assessing moderated effects

Panagiotis Polychroniou, Panagiotis Trivellas

This study aims to investigate the relationship between organizational culture and performance. It concerns the aspects of culture related to culture strength and unbalance and…

The potential of service-dominant logic as a tool for developing public sector services: A study of a Swedish case

Ulrika Westrup

The purpose of this paper is to analyse and discuss the potential of the service-dominant logic (SDL) as a tool for developing more effective public sector services in practice.

Narcissistic business leaders as heralds of the self-proclaimed excellence

Loukas N. Anninos

The paper aims to investigate the relation of narcissism to leadership in business contexts and presents its impact on specific organizational variables, which are crucial for the…

Impact of value-adding services on quality, loyalty and brand equity in the brewing industry

Jari Juga, Jouni Juntunen, Mikko Paananen

The purpose of this paper is to investigate the impact of logistics value-adding services and perceived service quality on brand equity among B2B customers of a brewery company.

Classification model and e-loyalty implications for online services

Gary Salegna

The majority of past classification models for services have failed to account for the different nature of online services, and therefore, they are not helpful in classifying…

Electronic medical record use and perceived medical error reduction

Sushil Kumari Jindal, Faryal Raziuddin

The purpose of this paper is to present the findings of a research study conducted to find the perceptions of medical professionals about reduction in medical errors using…