International Journal of Quality and Service Sciences: Volume 12 Issue 2

Subject:

Table of contents

Transformative interaction capability: the mediating role between quality of work life and teamwork performance

Ika Nurul Qamari, Augusty Tae Ferdinand, Christantius Dwiatmadja, Ahyar Yuniawan

This paper aims to present a conceptual model of transformative interaction capability (TIC) to fill the research gap between the quality of work–life (QWL) and teamwork…

The effects of CARTER model on attitudinal loyalty in Islamic banks

Ala' Omar Dandis, Len Tiu Wright

The purpose of this paper is to investigate how the CARTER model impact on attitudinal loyalty in Islamic banks.

“Stuck in the middle” first-line healthcare managers’ responsibilities and needs of support when applying Lean

Therese Kahm, Pernilla Ingelsson

The purpose of this paper is to present the supportive conditions that the first-line health-care managers claim that they need from their own managers and what they experience as…

A critical analysis of organizational transformation – PSR

Dag Naslund, Steven Wlliamson

Hunter Harrison, CEO of the railroad company CSX, died on December 16, 2017. Harrison, known as the railroad transformation guru, was a controversial person. While his…

Identifying Muda in a fast food service process in Spain

Manuel Francisco Morales-Contreras, Manuel F. Suárez-Barraza, Marcelo Leporati

Identification and elimination of Muda (any activity adding cost but not value from the customers’ perspective) is one of the main objectives of Lean service. Whilst there is…

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Cover of International Journal of Quality and Service Sciences

ISSN:

1756-669X

Online date, start – end:

2009

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Riadh Ladhari