International Journal of Quality and Service Sciences: Volume 13 Issue 4

Quality of the ISO 9000 series of standards-perceptions of quality management experts

Piotr Rogala, Sławomir Wawak

The authors of this study, who adopted a holistic view of the international organization for standardization (ISO) 9000 series of standards, aimed to evaluate the current status…

Systematic analysis of the methodological structure of the lean literature

Mark Francis, Andrew Thomas, Ron Fisher

The purpose of this paper is to analyse and evaluate the methodological structure of the lean literature, so that its characteristics and influence among academics and…

Applying quality concepts to achieve environmental sustainability in the freight transport sector – reviewing process management and lean

Priscilla Navarro

The purpose of this paper is to revisit lean manufacturing and process management to review how these have targeted environmental sustainability and determine whether these have…

Industry 4.0 an empirical analysis of users’ intention in the automotive sector

Martina Toni, Maria Francesca Renzi, Maria Giovina Pasca, Roberta Guglielmetti Mugion, Laura di Pietro, Veronica Ungaro

This paper aims to study the automotive 4.0 context to understand the consumers’ propensity towards high-tech automated cars. The paper analyses the antecedents that lead to the…

Supportive study climate and academic performance among university students: the role of psychological capital, positive emotions and study engagement

Terje Slåtten, Gudbrand Lien, Solveig Beyza Narli Evenstad, Terje Onshus

The overall aim of this study is to explore factors associated with academic performance among university students. Specifically, it explores whether a supportive study climate is…

Measuring of intellectual capital investments in higher education: case of Latvia

Jelena Titko, Inga Lapina, Oksana Lentjušenkova

Intellectual capital (IC) investments yield both financial and non-financial outcomes, and several groups of stakeholders are beneficiaries in the process. There are different…

Which leadership roles modify employee perceptions of CSR activities? Job satisfaction implications in the case of the tourism industry

Panagiotis Trivellas, Paraskevi Dekoulou, Panagiotis Polychroniou, Vassileios Tokakis

This paper aims to examine the influence of leadership roles on the corporate social responsibility (CSR) activities as perceived by employees, as well as their impact on job…