International Journal of Quality and Service Sciences: Volume 14 Issue 5

Subject:

Table of contents

Crisis behaviors as drivers of value co-creation transformation

Bo Edvardsson, Bård Tronvoll

The paper aims to conceptualize how behavioral shifts in times of crisis drive the transformation of value co-creation.

2064

Barriers to bank customers’ intention to fully adopt digital payment methods

Irina Dimitrova, Peter Öhman, Darush Yazdanfar

The purpose of this study is to empirically investigate the relationship between a set of functional and social–psychological barriers and bank customers’ intention to fully adopt…

8140

Deming’s tampering revisited: definition and future research agenda

Magdalena Smeds

How do organisations know which problems are worthy of their attention? Despite good intentions, many attempts to solve problems fail. One reason for this failure might be because…

1240
Cover of International Journal of Quality and Service Sciences

ISSN:

1756-669X

Online date, start – end:

2009

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Riadh Ladhari